Persuade your target group with our customer management
Customers often feel processed rather than understood – can you relate to that? One thing is certain: customers treated this way will only buy if they have no other option. To change this, you need the right customer data, the right analysis and, above all, individual communication. And this is exactly what we offer you.
How do we approach this?
Every touchpoint makes a difference
Your goals show us the way. In the next step we will help you to understand what your customers need. Which channels can be used to reach them? Which messages get noticed? What offers can’t they resist?
The answers we give you orchestrate all touchpoints. We will pleased to demonstrate our success to you.
What can we give you?
- Development and management of acquisition and loyalty programmes
- Analysis and orchestration of customer touchpoints and journeys (QCRM, Mystery Shopping, GDPR)
- Evaluation and implementation of new technologies to support communication
- Use of analytical CRM to win and retain new customers
- Development and application of affinity models and scorings
- Use of geomarketing methods and tools to support sales and marketing activities
- Planning and operationalisation of CRM measures/campaigns
- Design and evaluation of marketing automation approaches
- Lead monitoring and nurturing
- KPI management and CRM measures reporting
- Data management and enrichment
- Use of brand ambassadors and promotion teams